FloorTapeHQ strives to ship out orders as fast as possible. Orders that are received Monday through Friday before 10am central time are shipped out the same day. Packages are shipped using either UPS Ground or FedExGround and take an average of 3-5 business days to arrive. Due to manufacturing capacity as well as seasonality, there may be certain times of the year in which it takes longer to process orders than usual.
FloorTapeHQ offers 100% Money Back Guarantee for all its industrial floor marking tape products that it sells and insists upon quality, value and service. Within 30 days, if you are not satisfield with your purchase, you may return it for a full refund. After 30 days, the item will be evaluated and accepted for exchange or repair due to manufacturer’s defects only. Original shipping and handling chages are nonrefundable, except in the case of manufacturer’s defects.
Return shipping charges are the responsibility of the customer, except in the case of manufacturer’s defect. If the order is cancelled, a 15% order restocking fee will be assessed if the order is in production or has shipped. Shipping costs will not be refunded if the item has already shipped.
To return a purchase, you must obtain a Returns Authorization Number prior to shipping back any product. No return will be accepted without this number. To obtain a Returns Authorization Number, contact us via email at firstname.lastname@example.org. Please allow 14 days from the day you return your package for it to be credited or an exchange.